Code of Practice
Table of Contents
1. The Purpose of the Code
2. Who is 08000 MUMDAD
3. Contacting 08000 MUMDAD
4. Range of 08000 MUMDAD Services
5. 08000 MUMDAD Customer Service
6. 08000 MUMDAD Pricing Policy
7. Quality Standards and Continuance of Service
8. Dispute Resolution and Performance Targets
9. Customer Rights/Obligations
10. Data Protection and Privacy
11. Communications with our Customers
12. Social Responsibility
13. Review of our Terms and Conditions and Codes
14. Interpretations
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1. The Purpose of the Code
To introduce 08000 MUMDAD.
To provide information to enable contact with 08000 MUMDAD.
To provide an overview of the services provided by 08000 MUMDAD.
2. Who is 08000 MUMDAD
08000 MUMDAD Ltd company number 5827054 operating in the UK is a provider of telecommunication services; specifically domestic and international Reverse Charge Calling and Voice Messaging. 08000 MUMDAD Ltd is part of the MumDadCorp Ltd (ACN 126 897 121) Group of Companies incorporated in Australia.
3. Contacting 08000 MUMDAD
To view details of how to contact us, click here...
4. Range of 08000 MUMDAD Services
The 08000 MUMDAD service (“The Service”) can be accessed in the United Kingdom by dialing 08000 MUMDAD (08000 686 323).
Reverse Charge Calling
I. Making a Call:
A caller dials the access number for 08000 MUMDAD by dialing 08000 followed by those keypad letters that correspond to spell the word M U M D A D, that is, 08000 686 323.
II. Entering the number and recording their name:
After dialing 08000 MUMDAD, the caller is requested to enter the number of the person they wish to contact (The Receiving Party). They are then asked to record their name. The caller is then placed on hold while The Receiving Party is dialed automatically by the service on the number entered by the caller.
III. Offer to accept the call:
The Receiving Party is called and sees a call coming from a private number. Upon answering, they will hear a welcome message from 08000 MUMDAD as well as a recording of the caller's name. The Receiving Party is then asked whether they want to accept the call and the charges. This is an automated service without the use of an operator.
IV. Accepting the Call:
To accept the call, The Receiving Party should press any number on the key pad of their phone. To decline the call they can simply hang up or do nothing at all and the call will not be connected or charged.
Reverse Charge Message
In the event that there is no answer from The Receiving Party, the Calling Party may have the option to leave a reverse charge message. Having recorded their message, the calling party will hang up and 08000 MUMDAD will attempt to redial the destination number.
When The Receiving Party answers, they will be asked whether they want to accept the message and pay the charges. To accept the message a receiving party should press any number on the key pad of their phone. To decline they can simply hang up or do nothing at all and the call will not be connected or charged.
08000 MUMDAD will not attempt to contact the message destination number before 6.30am or after 10.30pm.
Following unsuccessful message delivery attempts to a Telephone Answering Machine (TAM) a final message may be left on the TAM by the automated system indicating that a message is awaiting retrieval for The Receiving Party and the number to call to retrieve it.
For further information about 08000 MUMDAD's services please go to www.08000mumdad.co.uk or to contact us click here...
5. 08000 MUMDAD Customer Service
I. The service:
The 08000 MUMDAD reverse charge calling and messaging services are available to customers whose line provider has arrangements with 08000 MUMDAD to provide the service. 08000 MUMDAD has absolute and final discretion on the availability of the service to or from any mobile or land line telephone number.
II. Cancellation:
Should the service no longer be required, please click here to contact 08000 MUMDAD and request that your phone be blocked. This will ensure that you can no longer receive 08000 MUMDAD Reverse Charge calls or messages to the telephone number or numbers that you request. You will be responsible for all applicable charges relating to the use of the service before the cancellation of the service has been completed by 08000 MUMDAD.
III. Suspension:
08000 MUMDAD reserves the right to suspend the service or any aspects of it at any time without notice or liability.
IV. Reconnection:
Should the service be required to be reconnected (having been requested for cancellation by a customer)
To contact us click here...
6. 08000 MUMDAD Pricing Policy
I. Pricing:
This can be obtained from the Call Charges section of the 08000 MUMDAD website, to view the Call Charges, click here...
08000 MUMDAD may at any time vary the Call Charges at its absolute discretion without notice by updating the website accordingly.
II. Call Charges:
Call charges will apply from the time when 08000 MUMDAD informs the Calling Party that the call is connected and will continue to charge until such time as the call is terminated. Alternatively, in the event you receive a message, Call Charges will apply from the time that the message is marked as delivered according to your mobile carriage service provider.
III. Additional charges:
08000 MUMDAD does not charge the Calling Party. However, carrier charges and/or surcharges from hotels, mobile phones and payphones may apply to the Calling Party. 08000 MUMDAD holds no responsibility for any such charges.
IV. Payment Methods:
Your mobile carrier may provide billing services to 08000 MUMDAD for calls connected using the Service. The Call Charges will be billed to you via a Premium SMS sent to your mobile phone and payable by you within the times and by the payment methods specified by your carrier in accordance with your carrier's standard billing procedures.
V. Pre-Paid Mobile Subscribers:
Pre-Paid Mobile Subscripers will be billed at the time the Premium SMS is delivered to the handset and your pre-paid account has sufficient funds. Should there be insufficient funds the Premium SMS will be delivered at a later date at a time that your pre-paid service has sufficient credit.
VI. Post Paid Mobile Subscribers:
The call will be separately identified on your telephone bill in accordance with the bill presentation adopted by your carrier.
VII. Taxes:
VAT will be presented in accordance with the bill presentation policy adopted by your mobile carrier but may be itemised on your bill without VAT with the VAT being calculated on totals or sub-totals.
7. Quality Standards and Continuance of Service
I. Uninterrupted Service:
08000 MUMDAD does not warrant that the Service will be uninterrupted or error-free, although every effort will be made to ensure this is the case.
II. Capacity to Deliver:
08000 MUMDAD undertakes to provide the Service using the reasonable care and skill of competent providers of Electronic Communications Services, Mobile Termination Premium SMS Services and Internet Web Site Services, however from time to time may be subject to the inability or failure of our own or by our supplier's capability and capacity to deliver all service at all times.
III. Availability of the Service:
The Service may not be available to some Standard Telephone Services and Cellular Mobile Service Networks.
IV. Access to the Service:
08000 MUMDAD may suspend, bar, disconnect, cancel or terminate the Service at any time and/or for any reason without liability to the User, The Receiving Party or any third party.
V. Liabilities:
Although any other allowance of the Terms and Conditions to the extent permitted by law, "The Company" will not be liable to "The User", "The Receiving Party" or any third person or party claiming through "The User", "The Receiving Party" or any third person or party, in contract, tort or otherwise for any loss or damage arising from cancellation, barring, disconnection, suspension or termination of the " Service" or any faults arising in the "Service" in any way shape or form.
8. Dispute Resolution and Performance Targets
08000 MUMDAD will offer a brief yet complete recorded explanation of the Service from the aspect of The User and The Receiving Party in an attempt to resolve all queries by telephone whilst the customer is on the line and before speaking to an operator.
Should an operator not be available or if the customer has called outside the normal trading hours of The Company, the customer may be asked to leave a message and The Company will attempt to assist the customer, The User or The Receiving Party either by sending a standard SMS or returning the call within a reasonable and respectable time.
Once a customer has spoken to an 08000 MUMDAD representative and we have been unable to resolve a query while the customer is on the line, 08000 MUMDAD will attempt to resolve any queries within 72 hours.
For queries received via the 08000 MUMDAD website or via email, 08000 MUMDAD will attempt to resolve these queries within 72 hours of receiving the query, subject to all relevant contact information being provided.
08000 MUMDAD aims to resolve 99% of difficult enquiries within 72 hours of the query being lodged and the remaining 1% 08000 MUMDAD aims to resolve within 5 business days.
08000 MUMDAD reserves the, right at the absolute discretion of management, that they may agree to rebate in part or in full charges in certain circumstances. Where The Company agrees to do this, 08000 MUMDAD will arrange for the appropriate credit to be either directly deposited into the customer's bank account or posted by mail to the preferred postal address provided by the customer.
9. Customer Rights/Obligations
I. Call Barring:
Should a customer choose not to receive 08000 MUMDAD Services as defined in section 4 'Range of 08000 MUMDAD Services', they can contact 08000 MUMDAD Customer Service Centre on click here... requesting a block from receiving such calls.
II. Charges:
The person responsible for the telephone number to which the call is billed is responsible for all applicable charges for use of the " Service" whether you or another person with or without your knowledge or consent accepted such calls.
III. Limits of Use:
The User must not use the "Service" to transmit any offensive, defamatory, indecent, abusive, menacing, hoax or illegal material or any other material that would otherwise constitute a breach of any duty or obligation owed by any third party or by 08000 MUMDAD. The User must not use the "Service" to tamper, interfere or alter in any way any call or calls made by any person or persons or with the " Service" in any way. The User must use the "Service" only for the purpose of Reverse Call and/or Reverse Charge Calls and/or authorised Message Delivery service.
IV. Indemnities:
The User indemnifies and shall keep 08000 MUMDAD indemnified against all claims, costs, loss, expenses or injuries arising in relation to a breach of any of the clauses contained within the Terms and Condition of the Service.
V. Compliance:
The User of the Service must at all times comply with all regulations, laws, codes and/or determinations or any and all requirements of any government, statutory or regulatory authority.
10. Data Protection and Privacy
I. Protection of Data:
08000 MUMDAD may use and process information it has about you and your use of the 08000 MUMDAD services for marketing and research purposes. This information may include your call records. 08000 MUMDAD will only do this for market research purposes in order to enhance the service it provides to you. However, 08000 MUMDAD will not do this if you ask it not to and 08000 MUMDAD will not provide this information to any other party. 08000 MUMDAD requires your consent to carry out this research and will treat your consent as having been provided unless you notify 08000 MUMDAD otherwise in writing at the address in section 3 above.
II. Privacy:
08000 MUMDAD respects your privacy and will aim to protect it at all times. 08000 MUMDAD will only retain information relating to you and your call records for as long as reasonably necessary or required by code or statute.
For more information on how 08000 MUMDAD deals with data protection and privacy related matters, please see the full Privacy Policy Click here...
11. Communications with our Customers
I. Code of Practice
This Code of Practice and Terms and Conditions for using the Service are both available from the www.08000mumdad.co.uk website. The Service is not a subscription service and so a Receiving Party is required to 'opt in' to receive a call on a call by call basis. A bill for the total cost of each accepted call will be sent to your phone via Premium SMS. All other communication will be via free message.
II. Service Usage
08000 MUMDAD will ensure that the maximum duration of a call is no more than 6 minutes. In the event of 08000 MUMDAD becoming aware of a high value of calls or a high number of calls to a destination number, 08000 MUMDAD may attempt to contact the owner of that service, to ensure they are aware of this fact and the charges that have been incurred. However, despite the provision of this service the lessee of the destination number is ultimately responsible for any charges incurred.
12. Social Responsibility
08000 MUMDAD recognises the social responsibilities of providing its service and will endeavour to honour these responsibilities whenever possible. Malicious or threatening calls should be reported to 08000 MUMDAD Customer Service click here.... All reports of malicious or threatening calls will be treated seriously and 08000 MUMDAD will take all necessary measures to deal with any such reports in the appropriate way. Assistance is available for those experiencing difficulty using 08000 MUMDAD Service. Please contact 08000 MUMDAD Customer Service if you require further information or explanation on how to use the service.
13. Review of our Terms and Conditions and Codes.
These Terms and Conditions, Code of Practice, and other policies will be reviewed from time to time, sometimes more frequently than others if deemed to be necessary and in accordance with any PhonepayPlus or Ofcom requirements. All such changes to the Terms, Conditions and Codes will be notified to customers by updating this Code and publishing the current version on 08000 MUMDAD's website at www.08000mumdad.co.uk
14. Interpretations
Receiving Party Means:
The account holder of a phone that accepts a reverse charge call.
Calling Party Means:
The person who is originating the call.
The Company Means:
08000 MUMDAD Ltd (5827054)
To contact us click here...
The User Means:
Either the Calling Party or the Receiving party
You and/or Your means:
The person who is paying for the reverse charge call and/or the person receiving or making the reverse charge call and/or the person accepting a reverse charge call. In short, an additional term for "The User", "The Calling Party" or "The Receiving Party"
Always there when you need it ! The 08000 MUMDAD Team